» Delivery costs and conditions
» Delivery status
» What happens if I am not in to receive the order?
» What happens if I want to cancel an order?
» Goods returns
» Orders outside the UK
Delivery is £2.00 per item up to a maximum of £5.00 in total (excluding VAT). The dispatch time for most items is 1-4 working days.
If you have not received your order within 7 days, please contact customer services. We will check on your order and reply to you as soon as possible
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.
We will notify you by e-mail when your order is dispatched.
Unfortunately however, we cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
You can check the delivery status by logging into your account on the website click here to check delivery status.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally three attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order. If we are unable to cancel the order you will need to return the goods to us.
Our goal is one-hundred percent customer satisfaction. If you don't like a product or it is the wrong size, send it back to us for a refund. You are entitled to return the goods within 14 days from delivery date, assuming the goods are unused, undamaged and in the original packaging.
To process your return, you must use our online returns system.
Simply log into your account and click the "return" link next to the order you wish to return. Then follow the simple instructions, print out your returns form and return it with your goods. Your refund will then be processed.
Returns not processed by our returns system and not accompanied by a correct returns form will be subject to an admin fee of £2.50.
We can deliver to certain EU countries as well as the UK by request. Please contact us if you require this.